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Privacy Policy

Last updated: June 2024 | Effective: January 2022

Credence Visa Consultancy ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. Please read this policy carefully.

1. Information We Collect

We collect information that you provide directly to us, including:

Personal Identification: Full name, date of birth, nationality, passport details
Contact Information: Email address, phone number, WhatsApp number, postal address
Visa Application Data: Travel history, employment details, financial information, educational qualifications
Communication Data: Messages sent via our contact form, WhatsApp, or email
Technical Data: IP address, browser type, device information, cookies, usage data

We collect this information when you:

Fill out our contact or consultation forms
Contact us via WhatsApp, phone, or email
Use our website or services
Subscribe to our updates

2. How We Use Your Information

We use the information we collect to:

Process and manage your visa applications
Provide immigration consultancy and coaching services
Communicate with you about your application status
Send you relevant updates, offers, and information (with your consent)
Improve our website and services
Comply with legal obligations
Prevent fraud and ensure security
Respond to your inquiries and provide customer support
Connect you with placement opportunities (if requested)

We process your data based on: your consent, performance of a contract, legal obligation, and our legitimate business interests.

3. Information Sharing & Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

Visa Authorities: Embassy, consulate, and immigration authorities as required for your visa application
Service Providers: Trusted third-party vendors who assist in our operations (document processing, IT services)
Legal Requirements: When required by law, court order, or government authority
Business Transfers: In connection with a merger, acquisition, or sale of assets
With Your Consent: Any other sharing with your explicit permission

All third parties are required to maintain the confidentiality of your information.

4. Data Security

We implement industry-standard security measures to protect your personal information:

SSL/TLS encryption for all data transmission
Secure servers with restricted access
Regular security audits and updates
Staff training on data protection
Two-factor authentication for internal systems

However, no method of transmission over the Internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

5. Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to:

Remember your preferences and settings
Analyze website traffic and usage patterns
Improve user experience
Provide relevant content and advertisements

Types of cookies we use:

Essential cookies: Required for website functionality
Analytics cookies: Help us understand how visitors use our site (Google Analytics)
Marketing cookies: Used to deliver relevant advertisements

You can control cookies through your browser settings. Disabling cookies may affect website functionality.

6. WhatsApp & Social Media

When you contact us via WhatsApp Business (+91 9701076456), your messages are processed by WhatsApp (Meta Platforms). Please review WhatsApp's Privacy Policy for information on how they handle your data.

When you interact with our social media profiles (Instagram, LinkedIn, Twitter), those platforms' privacy policies apply. We may collect information you share publicly on these platforms.

Our Instagram lead generation activities comply with Instagram's Terms of Service and applicable data protection laws.

7. Your Rights

You have the following rights regarding your personal data:

Access: Request a copy of the personal data we hold about you
Rectification: Request correction of inaccurate or incomplete data
Erasure: Request deletion of your personal data (subject to legal obligations)
Restriction: Request restriction of processing in certain circumstances
Portability: Receive your data in a structured, machine-readable format
Objection: Object to processing based on legitimate interests
Withdraw Consent: Withdraw consent at any time where processing is based on consent

To exercise these rights, contact us at credencevisaconsultancy@gmail.com or call +91 9701076456.

8. Data Retention

We retain your personal information for as long as necessary to:

Provide our services to you
Comply with legal obligations (typically 7 years for financial records)
Resolve disputes and enforce agreements
Maintain business records

Visa application data is retained for the duration required by immigration authorities and applicable law. You may request deletion of your data subject to these legal requirements.

9. Children's Privacy

Our services are not directed to children under 18 years of age. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at credencevisaconsultancy@gmail.com.

10. International Data Transfers

As we provide visa services for multiple countries (India, USA, Australia, UK, Canada), your data may be transferred to and processed in these countries. We ensure appropriate safeguards are in place for international transfers, including:

Standard contractual clauses
Adequacy decisions by relevant authorities
Your explicit consent where required

11. Grievance Officer

If you have any concerns about your privacy or data protection, you may contact our Grievance Officer:

Name: Sagar

Phone: +91 8333881123

Email: credencevisaconsultancy@gmail.com

We will respond to your grievance within 30 days of receipt.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by:

Posting the new policy on our website with an updated date
Sending an email notification (if you have provided your email)
Displaying a prominent notice on our website

Your continued use of our services after changes constitutes acceptance of the updated policy.

13. Contact Us

For any questions, concerns, or requests regarding this Privacy Policy or your personal data:

Credence Visa Consultancy

📧 Email: credencevisaconsultancy@gmail.com

📞 Customer Care: +91 9701076456

📞 Grievance Officer (Sagar): +91 8333881123

💬 WhatsApp: https://wa.me/919701076456

🌐 Instagram: @credencevisaconsultancy

🌐 LinkedIn: Credence Visa Consultancy

🌐 Twitter: @CredenceVisa

For our service terms, please also review our Terms and Conditions.